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Pre-Sales Engineering Online | Current Response Time: < 15 Mins
hub Direct Pre-Sales & Hardware Sourcing

Get in Touch

Our certified network architects and account directors typically respond within 24 hours. For urgent equipment replacements, call or fast-chat directly.

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Call Us

Immediate connection to enterprise network desk

Toll Free: +251 911 234 567
Direct Line: +251 116 678 900
schedule Mon – Sat: 08:30 – 18:00 EAT
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Email Us

Direct inboxes routed by queue automation

Sales & RFQ Sourcing: sales@etlink.et
Technical Support & RMA: support@etlink.et
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Live Technical Chat

Validate topology, power budgets & optics live

Chat directly with a CCIE solutions engineer for bill of materials verification and compatibility checks.

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Send Us a Message

Provide your bill of materials, network design inquiry, or urgent hardware replacement requirements below.

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Part #s or specs appreciated
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Click to upload or drag and drop BOM file

Excel, CSV, PDF, or Visio drawings up to 25MB

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fact_check ISO 9001:2015 Facility Handling
Americas & EMEA Hubs Warehouses Active

Global Operations & Staging

FACILITY LINK TOPOLOGY LOW-LATENCY LOGISTICS
Addis Ababa HQ / Lab (ET) Amsterdam Hub (NL) Singapore Spares
Americas Testing Lab EMEA Bonded Depot
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Global Operations & Staging HQ

Bole Road, Friendship Business Center, 5th Floor
Addis Ababa, Ethiopia

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European Logistics Corridor

Schiphol Logistics Corridor, Boeing Avenue 240
1119 PH Schiphol-Rijk, The Netherlands

schedule
Dispatch & Lab Operating Hours Mon – Sat: 08:30 – 18:00 EAT Sat – Sun: On-Call Emergency Sparing Only
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Emergency RMA or Critical Mission Spares?

Mention your CAGE code, DUNS number, or existing ETLink Master Services Agreement ID in the note for priority dispatch bypass.

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Optical & Silicon Integrity Lab
Every device undergoes physical OEM barcoding checks, port stress tests, and clean reset procedures.
help_center Common Procurement & Sourcing Inquiries

Frequently Asked Questions

Clear answers regarding hardware verification, shipping speed, warranty terms, and credit arrangements.

For in-stock inventory stored in our Addis Ababa (Ethiopia) or Amsterdam (Netherlands) fulfillment centers, orders confirmed before 16:00 EAT dispatch the exact same business day. We routinely offer Next-Flight-Out (NFO) and Priority Overnight delivery for critical downtime emergencies worldwide.
ETLink enforces a strict anti-counterfeit protocol. All equipment undergoes high-magnification holographic label verification, internal motherboard component serial checks, OEM database query, and Bit Error Rate (BER) optical testing under load prior to stocking. Each unit leaves our facility with a certified hardware diagnostic log.
All commercial-grade and enterprise networking units are backed by the ETLink 3-Year Advanced Hardware Replacement Warranty. In the unlikely event of component failure, we ship a verified replacement immediately—before requiring return of the defective hardware—eliminating operational downtime.
We extend standard Net 30 terms to enterprise clients, data center operators, government entities, and educational institutions upon rapid credit approval. In addition, we accept international wire transfers, ACH, procurement cards (P-Cards), and support multi-currency clearing in USD, EUR, and GBP.
Yes. Our pre-sales engineering group includes on-staff CCIE, JNCIE, and NSE certified architects. We can evaluate your spine-and-leaf configurations, review transceivers for DOM (Digital Optical Monitoring) interoperability, and flash designated golden firmware images before packing.
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Have a large-scale data center migration or multi-site RFP?

Upload your multi-line bill of materials or schedule a 30-minute discovery session with our Lead Solutions Architect.

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